Right of withdrawal
You have the right of withdrawal either by issue of a contract statement in written form e.g. by letter, fax or email within 14 days without giving any reasons, or by return of the goods within 14 days after receipt. Shipping costs for returns from outside of Germany have to be paid by the customer. In case of a justified complaint, we will refund the shipping fees on basis of the cheapest possible mode of shipment by standard post.
The withdrawal is to address to Explore Scientific GmbH, Gutenbergstr. 2, D-46414 Rhede, Fax: +49 2872-8074-411, eMail support(at)telescope.house.
Business clients do not have a right of withdrawal.
In the case of an effective withdrawal both parties are bound to return the benefits already consumed and any eventual revenue. If you cannot return the benefits already consumed either whole or in part or only in a poor condition you are obliged to compensate to the appropriate value. With the relinquishment of goods this does not apply if the goods are exclusively deteriorated due to inspection and tests (as it would be possible for you in a store). Further you as owner can avoid compensation by not taking the goods into service and avoid everything possible that would diminish the value. Goods which can be parcelled are to be returned. The cost for return of goods out of a delivery in which the purchase value is not more than 40 Euro or the return is carried out of a foreign country will be met by you providing the delivered goods correspond to the purchase order. Otherwise the return is free of charge.